399net Terms and Conditions

1 General Introduction and Acceptance

These terms and conditions ("Terms") apply to the 399net platform and all services associated with it. By visiting the website, creating an account, or using any service, you are automatically considered to have accepted these terms and conditions.

399net is an online entertainment platform that provides casino games, sports betting, and various other online entertainment services for users in Bangladesh. We reserve the right to modify these terms and conditions at any time, and users will be notified in a timely manner of any significant changes.

2 Account Registration and Eligibility

2.1 Age Requirement and Eligibility

To open an account with 399net, you must be 21 years of age or older. You must provide accurate and complete personal information at the time of registration. 399net reserves the right to permanently close any account created with false information.

2.2 One Account Policy

Each individual may create only one account. If the same person creates multiple accounts, all accounts will be closed and all deposited funds may be forfeited. Multiple users from the same household or network may be asked to verify their identities separately.

2.3 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. You are responsible for all activity that takes place on your account. If you believe your account security has been compromised, notify our support team immediately.

• Use a strong password and change it regularly.
• Never share your login credentials with any third party.
• If you notice any suspicious activity, let us know immediately.
• Always log out after logging in from a public or shared device.

3 Deposit and Withdrawal Policy

3.1 Deposit Terms

The minimum deposit amount at 399net is ৳100 (one hundred taka). We accept deposits via bKash, Nagad, Rocket, and Upay. Deposited funds are generally credited to your account instantly. If you experience any issues with a transaction, contact our 24/7 support team.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 5–30 minutes. Identity verification may be required before a withdrawal is processed. Withdrawals must be made using the same method as the deposit — that is, the method used to deposit funds must be used for withdrawal.

3.3 Fraud and Misuse Prevention

If any suspicious financial activity or evidence of fraud is found, 399net is able to immediately suspend the relevant account and conduct an investigation. Withdrawals from the relevant account may be placed on hold during the investigation.

4 Bonus and Promotion Terms

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 will earn a ৳1,200 bonus, giving a total balance of ৳2,200. Please read the terms and conditions in this section in full before taking advantage of any bonus offer.

4.2 Wagering Requirements

A 10x wagering requirement applies to all bonuses. This means that to withdraw bonus funds, you must wager an amount equal to 10 times the total bonus. Bonus funds cannot be withdrawn until the wagering requirement has been met.

4.3 General Rules for Bonus Use

• Bonuses may only be used on specific games or categories as stated in the promotion details.
• Multiple bonuses cannot be combined at the same time unless explicitly permitted.
• Misuse of bonuses or any attempt to obtain bonuses through fraudulent means may result in account closure.
• If the wagering requirement for a bonus is not met within the specified time period, the bonus will be automatically cancelled.
• 399net reserves the right to modify, suspend, or cancel any bonus program.

4.4 VIP Program

The 399net VIP program has three tiers: Bronze, Silver, and Gold. Each tier includes a weekly cashback benefit — up to 0.4% for Bronze, up to 0.8% for Silver, and up to 1.2% weekly cashback for Gold. Higher tiers can be reached through regular play. 399net reserves the right to modify VIP benefits.

5 Gaming Rules and Fair Play

5.1 General Gaming Policy

All games on 399net are operated in a transparent and fair manner. Our platform uses software from leading game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, and Ezugi.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Using bots, automated software, or any other technical method to gain an unfair advantage.
• Intentionally exploiting game errors or bugs.
• Conducting fraudulent activity against other users.
• Using the platform for money laundering.
• Attempting to obtain bonus benefits through multiple accounts.

5.3 Technical Issues

If a technical fault in any game results in an unclear or misleading outcome, 399net reserves the right to void the result of that round and refund the wagered amount. Any rewards or winnings granted during a fault may be considered void.

6 Responsible Gaming Policy

399net takes responsible gaming very seriously. We are committed to protecting the mental and financial wellbeing of our users. For detailed responsible gaming guidelines, please visit our Responsible Gaming page.

• Treat gambling as a form of entertainment, not a source of income.
• Set a weekly or monthly budget for yourself and stick to it.
• Avoid placing bets when you are under stress or acting on emotion.
• Do not increase your bets in an attempt to recover losses.
• Use the self-exclusion or limit-setting features if you feel you need them.

If you or someone you know is struggling with a gambling problem, seek professional help right away. Gambling addiction is a health condition and it can be treated.

7 Privacy and Data Protection

Protecting your personal information is our highest priority. We use SSL encryption and other security technologies to keep your data safe. Full details of how we collect, process, and use data can be found on our Privacy Policy page.

We never sell your personal information to third parties. However, we may be required to share information with relevant authorities due to legal obligations or security investigations.

8 Account Closure and Restrictions

8.1 Account Closure by the User

You may request to close your account at any time. Before closing your account, please ensure your balance is zero or that any withdrawable funds have been withdrawn. To close your account, contact us via our 24/7 live chat or email.

8.2 Account Termination by 399net

399net may suspend or permanently close an account under the following circumstances:

• Violation of any provision of these terms and conditions.
• Registering with false or misleading information.
• Suspicion of money laundering or fraudulent activity.
• Evidence of operating multiple accounts.
• The user is located in a legally restricted area.

If an account is closed for a legitimate reason, any withdrawable balance will generally be returned; however, if closure is due to a breach of terms, the balance may be forfeited.

9 Limitation of Liability

The 399net platform is provided "as is". We cannot guarantee uninterrupted, error-free, or fully secure service. 399net bears limited liability for damages, data loss, or financial losses arising from technical issues.

399net is not responsible for interruptions to gameplay caused by loss of internet connection, server maintenance, or other technical issues. However, in such situations we will make every effort to resolve problems as quickly as possible.

10 Dispute Resolution Process

If you have a complaint or dispute, please contact our customer support team first. We take all complaints seriously and will work to resolve them in a timely manner.

• After a complaint is submitted, we will provide an initial response within 48 hours.
• For complex matters, a full investigation may take additional time.
• In the case of financial disputes, please keep records of relevant transaction evidence.

If you are not satisfied with our decision, independent mediation is available. Any legal disputes will be resolved in accordance with applicable law and the jurisdiction of the relevant courts.

11 Copyright and Intellectual Property

All content on the 399net platform — including logos, designs, text, graphics, software, and other elements — is owned by or licensed to 399net. Copying, distributing, or commercially using this content for any purpose other than personal use is prohibited.

12 Amendments to Terms and Enforceability

399net reserves the right to modify these terms and conditions at any time. Users will be notified of significant changes via email or a notice on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated terms and conditions.

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to be fully effective. The most recently published version of these terms and conditions in English is considered final.

13 Contact and Support

If you have any questions or need clarification about these terms and conditions, please get in touch with us:

For more information, please visit our FAQ page, Privacy Policy, and Responsible Gaming page.