399net Privacy Policy

Introduction and Overview

399net ("we", "our", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy explains how we collect, use, retain, and protect the personal information of users of our website https://399net.lat.

By registering on our site or using our services, you accept the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.

This policy should be read together with our Terms and Conditions and Responsible Gaming page.

What Information We Collect

399net collects various types of information, divided into the following two main categories:

2.1 Information You Provide Directly

When you register on our platform, manage your account, or contact our support centre, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (in encrypted form)
• National ID or passport number (where identity verification is required)
• Financial information: bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Deposit and withdrawal history

2.2 Automatically Collected Information

When you use our website, certain information is collected automatically through technical means:

• IP address and device type
• Browser and operating system information
• Time and duration of site visits
• Information on which pages were visited and for how long
• Information obtained from cookies and similar tracking technologies
• Referral source (where you came from before arriving at our site)

Purpose of Data Use

399net uses your information only for the following legitimate purposes:

• Account Management: To handle registration, login, password recovery, and account security.
• Identity and Age Verification: To ensure that only individuals aged 21 or above use our services.
• Financial Transactions: To accept deposits, pay out winnings, and prevent fraud.
• Customer Support: To respond to your complaints, questions, or requests.
• Promotional Communication: To inform you about bonuses, offers, and updates (only with your consent).
• Responsible Gaming: To identify signs of gambling addiction and provide the necessary support.
• Legal Obligations: To comply with applicable laws and meet the requirements of regulatory authorities.
• Service Improvement: To analyse user experience and improve the quality of the platform.

Data Sharing with Third Parties

399net does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Providers

Third-party organisations engaged to operate our services (such as payment processors, technology providers, and security auditors) may receive only the limited information necessary for their work. All such organisations are bound by strict confidentiality agreements.

4.2 Legal Requirements

If we are legally required to provide information under a court order, government directive, or applicable law, we will do so. In such cases, we will make every effort to notify you in advance, where the law permits.

4.3 Fraud and Security

Information may be shared with relevant authorities when necessary to prevent fraud, money laundering, or other illegal activity.

4.4 Business Transfers

If ownership of 399net changes, user information may be transferred. In that case, the new authority will be bound to follow this same privacy policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: These are essential for login sessions and security — they cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help monitor site usage and improve the service.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.

Data Security Measures

399net uses industry-standard technologies and practices to protect your information. Our security measures include:

• SSL/TLS Encryption: All data exchanged between you and our servers is transmitted over an encrypted connection.
• Password Hashing: Your password is never stored directly; only a one-way hash is kept.
• Access Controls: Only authorised staff can view user information, and only within the limits required for their role.
• Security Monitoring: Our systems are under continuous monitoring, and suspicious activity is identified immediately.
• Data Backup: Information is stored in secure, encrypted backups.

Should a data breach ever occur, we will notify the affected users and relevant authorities as quickly as possible.

Data Retention Period

399net retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• The duration your account remains active.
• Legal obligations applicable to financial transaction records.
• The need to resolve any potential legal claims or disputes.
• Obligations to retain records related to responsible gaming.

Even after an account is closed, some information may be retained for a specified period for legal reasons. Once that period ends, the information is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

8.2 Right to Rectification

If your information is inaccurate or incomplete, you have the right to request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, where legal obligations exist, immediate deletion may not be possible.

8.4 Right to Object to Processing

You may object at any time to marketing communications or profiling.

8.5 Right to Data Portability

You have the right to receive the information you have provided in a structured digital format and to transfer it elsewhere.

To exercise these rights, contact us at [email protected] or submit a request via 24/7 live chat.

Protection of Minors

399net strictly does not provide services to minors (those under 21). We do not intentionally collect any information from minors.

If we become aware that information about a minor has been collected, we will immediately delete that information and close the relevant account.

If a guardian believes their child has registered on our site, please contact [email protected] immediately.

International Data Transfers

Our servers and infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh.

For such international transfers, we ensure that adequate protection measures are in place at each destination and that the standards of this privacy policy are maintained.

Policy Changes

399net reserves the right to amend this privacy policy as needed. For any significant changes, we will:

• Publish the updated policy on this page.
• Update the "Last Updated" date at the top of the page.
• Make every effort to notify registered users by email about significant changes.

Continued use of the site after any changes will be considered as your acceptance of the updated policy.

Other Important Policies

Alongside this privacy policy, you are encouraged to read the following 399net policies:

• Terms and Conditions — Platform use, bonus, and betting terms.
• Responsible Gaming — Healthy gaming habits and self-exclusion options.
• FAQ — Common questions and answers.

This policy is drawn up and governed in accordance with applicable laws of Bangladesh. Any disputes will remain subject to the jurisdiction of Bangladeshi courts.