399net Responsible Gaming —
Stay in Control and Keep It Fun
We believe gaming is enjoyable only when it stays fully in your control. 399net's responsible gaming tools keep you safe and informed.
399net is strictly for players aged 21 and above. Creating an account or placing any kind of bet on this platform is completely prohibited for minors. Age verification is mandatory at registration.
Why We Care About Responsible Gaming
Online gaming can be a great source of entertainment — but only when it stays fun and enjoyable. At 399net, we always put the wellbeing and mental health of our players first. Our responsible gaming policy ensures that every player can enjoy games in a safe environment.
Gambling addiction is a serious health issue that can have a severe impact on personal, family, and financial life. At 399net, we want to keep every user informed about this and are always ready to help when needed. Our platform includes a number of effective tools to help you play with awareness.
Responsible gaming means setting your own budget, managing your time, and seeing gaming as entertainment rather than a source of income. On this page you will find complete information about responsible gaming.
Tools to Manage Your Gaming
Set Deposit Limits
Set limits on your daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately. To increase a limit, a 24-hour waiting period applies — which slows down impulsive decisions and helps protect your finances.
Time-Out Break
Use the time-out feature when you want to take a short break. Your account can be temporarily suspended for anywhere from 1 day to 6 weeks. During this period logging in or placing bets will be completely disabled.
Self-Exclusion
If you feel gaming is having a negative impact on your life, choose self-exclusion. You can close your account for a minimum of 6 months or permanently. No promotional messages will be sent while self-exclusion is active.
Betting History Review
You can view your gaming history, deposit, and withdrawal records at any time. Stay aware of your financial activity and take a break if you notice any unusual patterns.
Reality Check Messages
During long sessions the system sends reminder messages so you can keep track of how long you have been playing. These messages help you make decisions with a clear head.
24/7 Support
If you have any concerns about your gaming, contact our Bengali-language 24/7 live chat support team. Our trained team is always ready to guide you on responsible gaming.
When Do You Need Help?
If you notice the signs below, treat them as warning signals. Do not delay — seek support right away.
- You are spending more than your budget and cannot control it.
- You are placing more bets trying to recover lost money (a "chasing losses" mindset).
- You are giving gaming more priority than family, friends, or work.
- You are lying about or hiding your gaming activity.
- You feel restless or irritable when you cannot play.
- Gaming is disrupting your sleep, eating, or daily routine.
- You have tried to stop gaming but have not been able to.
The Golden Rules of Safe Gaming
Set Your Budget in Advance
Before you start playing, decide how much you will spend and do not go beyond that limit — even if you are winning.
Set a Time Limit
Fix a time limit before each session. Use a timer and take a break when the time is up.
Do Not See Gaming as a Source of Income
Online gaming is purely for entertainment. See your losses as the cost of entertainment, not as a missed income opportunity.
Do Not Play Under the Influence or Under Stress
Avoid playing when you are under stress, emotionally charged, or intoxicated — it is hard to make sound decisions in those states.
How Our Protection Tools Work
Learn About Our Responsible Gaming Policy
Respect Financial Limits
The most important rule of responsible gaming at 399net is understanding your own financial limits. Never play with borrowed money or funds set aside for essential expenses. Only bet what you can afford to lose without it affecting your daily life. Use our deposit limit tool to decide how much you will spend each month.
Time Awareness
Keeping your gaming sessions to a reasonable length is very important. Playing for a long time causes fatigue and reduces your ability to make good decisions, which can lead to significant losses. Take breaks during each session, go for a walk, and spend time with family. Gaming is one part of life — not your whole life.
Protection of Minors
Any form of gaming on 399net is strictly prohibited for anyone under 21. Keep your device and account secure so that underage family members cannot access them. Use a strong password and always remember to log out.
Gaming Is Entertainment, Not a Business
Never treat online gaming as a permanent source of income. The outcome of every game is completely random and uncertain. You may win today and lose tomorrow — that is the natural nature of gaming. So play for entertainment, not in the expectation of winning.
Get Our Support
24/7 Live Chat
Talk directly to our Bengali-speaking support team at any time of day or night. We are ready to answer any questions about gaming problems, account management, or responsible gaming tools.
Email Support
Send an email for more detailed issues. Our team will respond promptly and suggest the best solution for your situation.
Emergency Support
If a gaming addiction is causing serious problems for you or a loved one, act now. Activate self-exclusion and seek professional mental health support. We will guide you in the right direction.
Enjoy 399net Safely
Play responsibly and enjoy the true pleasure of gaming. Our tools are made for you.