Frequently Asked Questions
399net FAQ — All Answers
in One Place
Read detailed answers in English to common questions about accounts, payments, bonuses, games and security.
Welcome to 399net. On this page we have compiled answers to the most common questions from players in Bangladesh. Browse the questions and answers below covering registration, depositing money via bKash and Nagad, using bonuses, cricket betting, slots and responsible gaming. If you cannot find the question you are looking for, contact our 24/7 live chat support.
Group 01
Account and Registration
To open an account at 399net you will need an active mobile number, a unique password and your date of birth. The platform is for people aged 21 and above only. Registration is quick — it takes just a few minutes and your information is kept secure through SSL encryption.
No. Under 399net rules, each person may operate only one account. Attempting to open multiple accounts may result in all accounts being suspended and any deposited balance being forfeited. This rule is strictly enforced to ensure fair play.
Use the "Forgot Password" option on the login page. Enter your registered mobile number and you will receive a verification code. Enter the code and set a new password. If you have trouble, contact 399net's 24/7 live chat support — they will assist you promptly.
Account verification may be required before large withdrawals. The verification process is straightforward — submitting a copy of your national ID and verifying your mobile number is all it takes. This is done to protect your account and prevent fraud. The support team will help you through the entire process.
Yes, but for security reasons this cannot be done directly from your profile. Contact 399net's live chat support to change your mobile number. After verifying your identity, the support team will make the necessary change.
Group 02
Deposits and Withdrawals
Deposits via bKash are nearly instant — they typically appear in your 399net balance within a few seconds to a few minutes. The minimum deposit amount is ৳100. If there is a delay due to a network issue, contact live chat right away with your transaction reference number.
Yes, you can deposit at 399net using four payment methods — Nagad, bKash, Rocket and Upay. Nagad deposits are also processed nearly instantly. The minimum deposit amount is ৳100 and there are no extra charges.
Withdrawals at 399net are generally completed within 5 to 30 minutes. The minimum withdrawal amount is ৳800. Once a withdrawal is successful, the money goes directly to your bKash, Nagad, Rocket or Upay account. All transactions are secure and verified.
399net does not charge any extra fees on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply its own small transaction charge. Check your payment provider's terms and conditions for details.
First check whether there is a confirmation message for the transaction in your mobile banking app. If you have a confirmation but the balance has not updated, contact 399net live chat with your transaction ID and amount. The support team typically resolves the issue within a few minutes.
Group 03
Games and How to Play
To bet on BPL matches at 399net, go to the cricket section. There you will find a list of ongoing and upcoming BPL matches. You can place bets on various markets including match result, toss, top batter or leading wicket-taker. If your account has sufficient balance, confirm your bet directly.
RTP (Return to Player) is a theoretical figure showing what percentage of bets players receive back on average over the long term. A higher RTP means the game returns more on average. It is not a guaranteed outcome for any individual session — every spin is independent and random. All games at 399net follow fair play principles.
Absolutely. 399net is fully mobile-friendly. The site can be used from the browser of any Android or iOS smartphone. Without downloading a separate app, all games, payment options and support services work just as well on mobile.
Yes. 399net's live casino games are powered by leading providers such as Evolution Gaming and Ezugi. With a good internet connection on mobile you can play smoothly with live dealers. The game interface automatically adjusts to fit your mobile screen.
In the 399net Star Fishing section you will find JILI's popular games including Mega Fishing, Bombing Fishing and others. These are multiplayer arcade-style games where you shoot fish to earn points. Detailed instructions are available inside each game.
Group 04
Bonuses and Promotions
On the first deposit to a new account, 399net gives you a 120% bonus up to a maximum of ৳20,000. For example: deposit ৳1,000 and you receive a ৳1,200 bonus — making your total balance ৳2,200. To make the bonus withdrawable, you need to wager the combined total of bonus plus deposit 10 times.
The wagering requirement means you must place a specified amount in bets before you can withdraw a bonus. The wagering requirement for the 399net welcome bonus is 10 times (10x) — meaning the bonus becomes withdrawable once you have bet the combined deposit and bonus amount ten times over. You can meet this by placing bets on slots and casino games.
The 399net VIP program has three tiers — Bronze, Silver and Gold. Through regular gaming activity you will automatically move up to a higher tier. Bronze members receive up to 0.4% cashback per week, Silver 0.8% and Gold 1.2% cashback.
399net occasionally offers special promo codes — which may be tied to Eid, BPL or other seasonal offers. When you have a promo code, enter it in the designated field at the time of deposit. Contact live chat support to find out about current offers.
No. The 399net welcome bonus can be used on casino games and other eligible games in addition to slots. However, some games may not count toward the wagering calculation. Check the terms and conditions page for eligibility details on specific games.
Group 05
Security and Responsible Gaming
399net uses SSL encryption technology to keep your personal information and financial transactions secure. All payment processes go through verified gateways. The platform operates under fair play principles and security is updated regularly.
Yes, 399net is strictly for people aged 21 and above only. Age is verified at the time of registration. Opening an account or playing as a minor is strictly prohibited. Parents can use parental control software to manage their children's internet access.
Yes. 399net believes in responsible gaming. If you feel that gaming is having a negative effect on your life, you can request a temporary or permanent self-exclusion through live chat. The request will be respected and your account will be closed for the specified period.
Gambling addiction is a health issue and it can be addressed. You will find useful advice and resources on the 399net responsible gaming page. Seek professional help for yourself or a loved one — contact a mental health professional or a national helpline.
Yes, as part of responsible gaming you can set a daily, weekly or monthly deposit limit. Contact live chat support to use this feature. Setting a limit is an effective way to keep your spending under control.
Still have questions?
Our Bengali-speaking support team is ready to help you seven days a week, twenty-four hours a day. Chat with us directly via live chat or send us an email.
Log In and Get Support
24/7 Live Chat — in Bengali